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The easiest
taxi app in the Netherlands

Easy

One taxi app for everywhere in the Netherlands.

Reliable

DEXTR uses local and reliable drivers.

Transparent

Pay a fixed price in advance. No surprises.

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€5.00 discount on your first ride

Woman's hand holding phone using the DEXTR app

DEXTR business

Travel for business with our innovative solutions: DEXTR Dock for business reservations or DEXTR Kiosk for your guests to effortlessly arrange their taxi reservations. Discover today how DEXTR can improve your transportation needs.

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DEXTR drivers

Want to drive for DEXTR?

TripClaimer driver app

Receive rides throughout the Netherlands.

Daily rides

Travelers book from the DEXTR app, Kiosk or Dock.

Fixed contact person

Contact our account manager directly at partners@transvision.nl

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DEXTR travelers

Get in, sit back, and let us do the rest! Discover the most effortless taxi app in the Netherlands. With transparent pricing, nationwide coverage and 24/7 accessibility, there's always a taxi nearby ready to pick you up. Your journey starts here with no hassles, no surprises.

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Hear from our passengers

"Good service."

Good communication. Good price. Driver was punctual. Excellent service.

Joyce

"Taxi ride after theater visit"

Driver was earlier than requested time, but kept waiting for us until agreed time.

Sylvia

"Top app!"

Top app! We used the DEXTR Taxi app to our complete satisfaction last week. 4 times we needed rides in a remote part of the Netherlands where there is no public transport and almost no cab companies. All times we were picked up nicely on time by neat drivers with spacious taxi buses, nice for the kids. Keep it up DEXTR!

M. Darkcreek

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How it works?

How can I book a DEXTR?

You can only book your DEXTR via the DEXTR app. You can easily download it from the App Store or the Google Play Store.

Is DEXTR available in my region?

DEXTR is available everywhere in the Netherlands! We are still working on expanding the DEXTR network. Therefore, there are pre-book times in parts of the Netherlands. We advise booking your taxi well in advance so that your taxi can be at the desired location at the right itme. Check the app to find out what time to book your taxi.

Can I book a DEXTR by phone?

DEXTR cannot be booked by phone. You can book a DEXTR via the DEXTR app. This can be downloaded from the App Store or Google Play Store.

How can I recognise my DEXTR?

The vehicle that comes to pick you up can be followed via the app after your DEXTR ride has been assigned to the driver.

How can I reach DEXTR?

Is the answer to your question not listed? Our team will be happy to help you. You can reach them via the DEXTR Helpdesk in the app.

Account

How do I make a DEXTR-account?

Download the DEXTR-app from the App Store or Google Play Store and make a (free) account with your mobile number.

I forgot my password, what should I do?

Follow the steps below to make a new password. You will be able to book a taxi with DEXTR again in no time.

On the login screen, tap "Forgot password"
You will receive an SMS messgae with a code, type in the code and you will be able to create a new password. Note: The code can only be used once and expires after 10 minutes.
Create a new unique password and tap "Submit new password".

If you are unable to reset your password or access your account, please contact us via the DEXTR-helpdesk (hallo@dextr.nl) in the app or on the website.

How can I change my details?

To change your details follow these steps:

On the home screen of the app, tap on "Profile" on the bottom right.
At the top of the screen tap on your name.
Enter your new details and tap 'Save'.
You have successfully changed your details

How do I change my password?

To change your password, follow the steps below:

On the home screen of the app, tap "Profile" on the bottom right.
Tap on "Change Password".
Enter your current password.
Enter your new password.
Tap "Save".
You have successfully changed your password!

My account has been hacked. What should I do?

If you are experiencing suspicious activity in your account and suspect somone else is using your account, then your account may have been hacked.

Create a new password ASAP by following the steps described in "I forgot my password". If this does not work, please contact us directly at the DEXTR-helpdesk at hallo@dextr.nl.

I did not receive an SMS code for a new password.

With the current system, we are unable to send an SMS code to non-dutch numbers. You can still book a taxi as a guest user. If you do have a Dutch number, double check to see if you entered the correct number. If you still don't receive an SMS code contact the DEXTR-helpdesk (hallo@dextr.nl).

An account with my phone number already exists. What can I do?

First of all, make sure you entered the correct phone number. Second, did you recently change your phone number?

In this case, make a new password following the steps described in: "I forgot my password".

If you can't make a new password, contact the DEXTR-helpdesk at hallo@dextr.nl

My DEXTR account is blocked, what can I do?

DEXTR hold the right to block your account if you fail to show up for a taxi several times within a short peeriod. A blockage can last up to 3 months. More information about these rules can be found in the Terms and Conditions.

Rides

How do I book a DEXTR ride?

Easy and quick. Open the app and tap 'Home'. Enter your desired destination and pick-up address. Choose the date and time you want your DEXTR ride to take place. Enter the number of people you will be travelling with. Then tap on pay and fill in your payment details. Your DEXTR is on its way!

What is the pre-book time for a DEXTR?

In the launch regions of Tilburg, Zwolle and 't Gooi, your DEXTR can be on location to pick you up within 30 minutes. You can also book a DEXTR in the rest of the Netherlands where a longer pre-book time may apply, depending on your pick up time and location. Between the hours of 00:00 and 06:00 a longer pre-book time applies. When you book a DEXTR in the app and enter your pick up location, the earliest available pick up time will be visible.

How can I see the taxi fare?

Before you finalise your booking and proceed to the payment process, you will be shown the fare.

Why can't I apply for DEXTR?

If you cannot request a ride, your ride data is probably not complete yet. Check if you have filled in all your data correclty (and create an account for the next time 😉 )

I was not picked up. What should I do?

Have you not been picked up at all? Please contact us via the Help Centre in the app or website. Sorry for the inconvenience. Your DEXTR will receive a warning and your full fare will be refunded within 3 working days and we will contact you personally.

Can I pay in the taxi?

No, paying in your DEXTR is not possible. When you book a ride, you pay directly through the app with iDEAL. No unexpected costs or surprises, just a carefree DEXTR ride.

Can I change my destination in the DEXTR?

No, this is not possible. When booking your DEXTR, you specify a pick-up location and a final destination. The fare you pay for your DEXTR-ride is based on the distance between your chosen pick-up location and destination. So it is not possible to change your address after you have paid.

Can I make changes after I booked a taxi with DEXTR?

It is not possible to make any changes to your DEXTR-ride. But you can cancel your DEXTR, free of charge, 30 minutes before your pick-up time and then book a new DEXTR. Make sure to check the
pre-book time, as it resets.

How can I cancel my DEXTR?

Your plans have changed and unfortunately you have to cancel your DEXTR. Up to 30 minutes before departure we will refund the fare within 3 working days. If you cancel within 30 minutes before departure, it will cost you 75% of the fare with a maximum of 12,50 euro.

How much luggage am I allowed to take?

For each DEXTR you are allowed a maximum of 4 pieces of luggage. Make sure to add the luggage in the comments, so that we can send the appropriate DEXTR to pick you up.

Can I bring mobility aid tools with me?

Yes, you can. When booking your DEXTR you have the option to choose the special needs tool you need to bring with you. You can also leave a comment for the driver.

Are pets permitted in the DEXTR?

A guide dog or assistance dog is always allowed in your DEXTR. Small pets are also allowed if they can be carried in a portable basket or bag on your lap. When booking your DEXTR, always indicate that you are bringing a guide dog, assistance dog or pet.

Payments

What are the available payment methods?

To complete the booking of your DEXTR, pay in advance via iDEAL, Bancontact, Google Pay and Apple Pay.

Does DEXTR have a cancellation fee?

Your plans have changed and unfortunately you have to cancel your DEXTR. Up to 30 minutes before the pick-up time you can cancel your DEXTR free of charge and you will be refunded within 3 business days. If you cancel less than 30 minutes before the pick-up time you will be charged 75% of the ride fare with a maximum ride fare of 12,50 euro.

Why was my payment declined?

Have you tried to pay several times and your payment keeps getting declined? Double check that your payment details are correct and whether you have sufficient balance in your account. Still doesnt work? Contact us through the DEXTR Help Center in the app or website.

What should I do if I have been charged twice?

Did you only book one DEXTR but the charges were double debited? A bank error is automatically corrected after 24 hours. Has the amount not been refunded after 24 hours? Then contact us via the DEXTR Help Center in the app or the website.

How is the ride fare for my DEXTR calculated?

The ride fare of your DEXTR depends on a number of factors:

The time of pre-booking;
The distance of the ride;
The pick-up time;

Toll, tunnel and ferry charges en route have to be paid by the passenger directly during the DEXTR journey.

Why can prices vary?

It may happen that your DEXTR has a different fare than the one you are used to. This can be due to one of the following reasons:

You travel between 00.00 and 06.00.
You chose to book ahead of time and received a discount.

My DEXTR driver was great, he deserves a tip. How do I arrange that?

You can tip your DEXTR driver the old-fashioned way, you can give the tip directly to the DEXTR driver, this is not possible via the app.

Other

I lost something during my DEXTR ride

If you lost something in your DEXTR, it is important that you contact us via the DEXTR Help Centre in the app or website. We will look for your property(s) and keep you informed!

How can I give feedback?

Was your DEXTR experience fantastic? Tell everyone! Was it not what you expected? Please tell us about it! There are several ways to leave feedback on your DEXTR experience:

In the app; after your DEXTR ride is completed, you will have the opportunity to give feedback in the DEXTR app.
On Google; you can write a review for DEXTR on Google.
By e-mail; you can always send us an e-mail with your feedback.
By phone; do you want to talk to someone? Call us via the DEXTR Help Center in the app or website.

What do you do with my personal data?

We have described this in detail in our Privacy Statement. Click here to read the Privacy Statement.

What are the Terms and Conditions?

You can read our Terms and Conditions here.

Are pets permitted in a DEXTR?

A guide dog or assistance dog is always allowed in your Dextr. Small pets are also allowed if they can be carried in a portable basket or bag on your lap. When booking your DEXTR, always indicate that you are bringing a guide dog, assistance dog or pet.

The driver is late. What happens now?

Your DEXTR will receive a warning. Weren't you picked up at all? Sorry for the inconvenience. You will receive a full refund within 3 working days and we will contact you personally.

My DEXTR ride is about to start, but I don't know if my ride is confirmed yet.

A notification will appear on the home screen, letting you know when your DEXTR is scheduled. Your Dextr may still be en route with the previous passenger. You will only see it moving in the app when it is on its way to you.

My DEXTR is on its way, but I don't see it in my app

Not all DEXTRs are always online, so you may not be able to track the location of your DEXTR in the app. If this is the case, the driver will call you just before he arrives.

Can I see my past rides?

You can view your DEXTR history in the app. You can also rebook an old DEXTR, now that is the easiest taxi of the Netherlands. Can't access your app, but can access your e-mail? You will also receive a confirmation of every DEXTR order!

The easiest taxi app in the Netherlands

Thank you!

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